Frequently
asked questions

What I need to do to start?

Whole process will take 4 to 5 minutes.

You need to do following steps.

  1. Create your SkyEye account. You will get confirmation email. Just click the link and your account is created
  2. Verify your Phone number
  3. Verify your account. You will need an ID document. You can do it on your mobile phone. It will take about 2 minutes.
How can I login to ATM?

You can do it in two ways. You always need your mobile phone.

First

  1. Select desired transaction on ATM (BUY, SELL,...). 6-digit number is displayed
  2. Login to your SkyEye.si account on your phone
  3. Click your name. Enter 6-digit number and you will be automatically logged-in to ATM

Second

  1. Select desired transaction on ATM (BUY, SELL,...). QR code is displayed
  2. With your mobile phone scan displayed QR code (it contains URL to skyeye.si)
  3. With successful login on your phone, ATM login will happen automatically as well
What is user identification?

This is usual procedure where person proovs her/his identity.

Procedure can be done also on your mobile phone. During the procedure you will need your ID document. Different verification levels mean different transaction amounts allowed.

There are 2 levels of verification, each of them has different transaction amounts.

What is QR code?

QR code is a way of formating data in form of an image. When a device wants to read this data, it simly uses its camera.

Few use cases on SkyEye page

  1. When you want to login on ATM there is URL https://www.skyeye.si written in form of QR code
  2. You create a Session Key on your mobile phone and it is presented in form of QR code
  3. When you are buying crypto, you show QR code (i.e. address of your wallet) to ATM
  4. When you are selling crypto, ATM displays its wallet address, where you should send your crypto
What transactions are available on ATM?

You can buy or sell cryptocurrency.

You exchange cash for cryptocurrency and vice versa

What's the process of withdrawing cash?

Withdrawing your cash consists of two steps:

  1. Transfer your cryptocurrency to our wallet's address. This step can be executed online or through one of our ATMs.
  2. When your transaction is confirmed on your cryptocurrency's network, you will receive an SMS with a reference number, which you need to withdraw cash at the ATM.

You will need your mobile phone for both steps, since you will receive a verification code, which you will have to ender, when required.

Do I need my mobile phone to withdraw the money?

Yes, you will need your mobile phone throughout the process, since you will receive an SMS with a verification code for both steps.

Do I have to register for a user account?

Yes, from March 1st 2022 only identified users are allowed..

What are the advantages of registering ?

There are a few advantages:

  • View your withdrawal history
  • Easier and quicker toubleshooting of potential problems
  • Higher withdrawal limits
What are the withdrawal limits?

The same limits apply to buying and selling. Please see the current limits conditions.

What does a verified account mean?

It means you have successfully proved your identity. During the verification process you will be required to provide a copy of a personal document and proof of residence (a copy of a current utility bill (electricity, gas, water ...))

What is 2FA?

Two-factor authentication. It means using two passwords when logging into the system. Typically there is one regular password which you will choose yourself. The second password is dynamic and is different each time you log in. You can get the second password with a special authenticator application on your phone.

What's the process of purchasing cryptocurrencies?

This process is executed in one step at one of our ATMs.

  1. select the cryptocurrency you wish to purchase
  2. insert up to 50 banknotes
  3. the ATM will calculate the inserted amount and offer you an appropriate amount of cryptocurrencies based on the current market price
  4. If you agree to the trade, a QR code scanner will be activated which will scan the QR code of your wallet's address. This code is generated by every cryptocurrency wallet application on your mobile phone.
  5. You will be informed of the success of the transaction. The ATM will also print a confirmation of the executed transaction.
  6. In case the transaction is not successful, the ATM will return the inserted banknotes.